1. Collection of Personally Identifiable Information
Grass Hills Holidays respects your privacy. When you browse the site, we do not collect personal
information about you. The only way we will get any kind of personal information is if you give it to us
when we specifically ask for it. We ask you for personal information in a variety of circumstances:
a. When you make a booking or purchase something from our website or through email, letter, fax
or phone.
b. When you register with us, subscribe to our newsletter, enter competitions or register for
promotions.
c. When you take part in surveys or provide us with feedback.
2. Making a Purchase or Booking
In order to purchase travel and/or related services through our Website, you must provide us with
certain Personal Information such as your name, credit card number and expiration date, credit card
billing address, telephone landline number, mobile phone number e – mail address and the name or
names of the person(s) traveling (if not you). We may also ask you for other Personal Information,
such as your frequent flyer numbers. We require this information to process, fulfil and confirm your
reservations and transactions and keep you informed of each transaction's status. If you are making a
reservation for one or more travellers other than yourself, you must confirm and represent that each of
these other travellers have agreed, in advance, that you may disclose their Personal Information to
us.
3. Member Registration
If you choose to become a registered member of Website, you must provide your name, address,
telephone landline number, mobile phone number, e-mail address, a unique login name, password,
and password validation, and a password hint to help you remember your password. This information
is collected on the registration form for several reasons including but not limited to:
Personal identification
a. To complete air, hotel, holiday, and other reservations.
b. To allow us to contact you for customer service purposes, if necessary.
c. To customize the content of our site to strive to meet your specific needs; and/or to make
product or other improvements to our site.
In addition, we need your e – mail address to confirm your new member registration and your email
address and mobile number to update you on each reservation you transact on our Website. As a
Website member you will also occasionally receive updates from us about fare sales in your area,
special offers, new Grass Hills Holidays services, and other noteworthy items. However, you may
choose at any time to no longer receive these types of e – mail messages.
4. Cookies
In order to help us maintain and improve our service to you, Grass Hills Holidays also uses 'cookies'
to collect information about your use of the website. Cookies are a feature of web browser software
that allows web servers to temporarily store information within your browser, which in turn allows us to
recognise the computer used to access Grass Hills Holidays. Most browsers automatically accept
cookies but you can delete existing cookies from your browser. You can also edit your browser
options to choose not to receive cookies in future. We may use cookies to keep track of the
transaction from one page to the next.
About this policy
Essential Cookies
Some cookies are essential to make our Sites work properly and to allow you to make your travel
booking or other purchases and enable us to fulfil your purchase requests.
Why and how do we use your personal data?
We only use your information where you've given us your consent, where it’s necessary to deliver the
services you've requested, where it’s necessary to exercise or comply with legal rights or obligations,
or for normal business purposes of the kind set out in this policy.
What personal data do we collect?
Everyone who uses our services will have bits and pieces of information about them collected, stored
and processed. However, we don't collect more information than we need.
How do we keep your personal data secure?
Safeguarding your privacy is embedded in our culture and we use a combination of industry-standard
methods to protect it.
Usage Details, IP Addresses, Cookies, and Other Technologies
As you navigate through and interact with our Sites and Services, we may automatically collect
certain information about your equipment, browsing actions, and patterns, including without limitation:
- Details of your visits to our Sites, including traffic data, location data, logs, and other
communication data and the resources that you access and use on the Sites.
- Information about your computer and Internet connection, including your IP address,
operating system, and browser type.
How long will you use my information for?
We only keep your data for as long as we need it, or are required to for legal reasons. We’ll then
either delete it or anonymise it so it doesn’t identify you. We treat data differently depending on what
it’s used for, but you can ask us to delete your personal data at any time.
Grass Hills Holidays adverts on third party websites: This type of advertising is intended to provide
you with a selection of travel related products/services that you’ve viewed on our website, which are
presented to you by our agency when you visit other selected websites or social media channels. The
adverts may feature different Grass Hills Holidays products/services that might be considered relevant
to your browsing history.
Changes to this Privacy Policy: We reserve the right to update or alter this Privacy Policy from time to
time. You can request a copy of a previous version of our Privacy Policy.
5. Use of Demographic and Profile Data
We use third-party application service providers to perform some tracking functions. These
companies may use cookie-based information (not including your name, address email address or
telephone number) about your visits to this and other web sites in order to measure advertising
effectiveness. We may also collect information about your visit to our website, based on your
browsing (click stream) activities. This information may include the pages you browse and products
and services viewed or booked for example. This helps us to better manage and develop our offers
and to provide you with better products and services tailored to your individual interests and needs.
We may use this information to measure the entry and exit points of visitors to the Site and respective
numbers of visitors to various pages and sections of the Site and details of searches performed. We
may also use this information to measure the usage of advertising banners, other click throughs from
the site. We may disclose information of this nature in aggregate form to third parties. Personal
information on individual visitors will not be passed on to any third party.
6. Sharing of Personal Data
Users who have subscribed to our e-mail service or visitors purchasing products on the Site who have
not opted out, will receive promotional mailings and e-mails from Grass Hills Holidays. Your personal
details will not be passed to any other third parties except where necessary to process your booking
or enquiry and in order to process and arrange for the products and services you request. When you
submit your booking or request to us you agree that we may use and transfer your personal
information in this manner.
7. Links to Other Sites
Grass Hills Holidays, its contractors, agents, owners, and employees are not responsible for the
content or the privacy policies of other web sites to which this Site may link.
Any questions on the Privacy Policy may be directed to info@grasshillstravels.com
